Refund Policy

Muscle Craft Physiotherapy Limited will offer refunds purely on the basis of facts concerning an individual case. There will be no refunds for
cancellations post a registration, unless sufficiently provided evidence for – mistaken denominations, factual errors, inaccurate payment deductions, duplicate payments or any other instance where a refund is agreed by management.

Refunds, if any, will be made to the same card or account using which the payment was initially made. It will be processed only after verification of the account holder’s credentials. No cash or cheque refunds will be made under any circumstances.

• Users cannot return the same order more than once.

• Muscle Craft Physiotherapy Limited shall not be responsible in case communication is not received by the customer due to incomplete contact details given by the individual.

• Customers requesting serial or repeated refunds may be blocked from accessing the services provided on the website.

• For claiming a refund, the payee should provide a valid invoice of the services paid & ID documents of the customer who is seeking a refund to be able to get the refund.

• No interest will be paid on refund.

All refunds would be made in the time frame of 14-21 days. Any query with the respective agreed refund can be addressed to contact@musclecraftpt.com citing the receipt number against which the refund is requested for.

Muscle Craft Physiotherapy Limited reserves the right to modify/change the policy without prior intimation/publication/prior information.

Muscle Craft Physiotherapy Limited has the following refund Policies for its Onsite Services:

 

Wrong billing Refund- 100% refund of the disproportionate bill amount.

Cancelled First Appointments- 50% deposit is required for an appointment to be confirmed. Full refund is given if the appointment is cancelled cancel 48 hrs before appointment.

Missed First Appointments- 50% deposit is required for an appointment to be confirmed. If the client misses their appointment, they have 30 days to reschedule. No refund is given if they don’t turn up for the subsequent second appointment.