Muscle Craft Physiotherapy Limited will facilitate a hassle-free online secured payment gateway registration facility wherein the users visiting Muscle Craft Physiotherapy Limited website can access the payment gateway/registration and can utilize the said services and make payments. Since most of the services offered by Muscle Craft Physiotherapy Limited are services in nature, there is no return of the services availed through Muscle Craft Physiotherapy Limited’s website, but certain refund and cancellation policies apply which may differ or vary from time to time and also service to service.

Muscle Craft Physiotherapy Limited will offer refunds purely on the basis of facts concerning an individual case. There will be no refunds for
cancellations post a registration, unless sufficiently provided evidence for – mistaken denominations, factual errors, inaccurate payment deductions, duplicate payments or any other instance where a refund is agreed by management.

Refunds, if any, will be made to the same card or account using which the payment was initially made. It will be processed only after verification of the account holder’s credentials. No cash or cheque refunds will be made under any circumstances.

• Users cannot return the same order more than once.

• Muscle Craft Physiotherapy Limited shall not be responsible in case communication is not received by the customer due to incomplete contact details given by the individual.

• Customers requesting serial or repeated refunds may be blocked from accessing the services provided on the website.

• For claiming a refund, the payee should provide a valid invoice of the services paid & ID documents of the customer who is seeking a refund to be able to get the refund.

• No interest will be paid on refund.

All refunds would be made in the time frame of 14-21 days. Any query with the respective agreed refund can be addressed to citing the receipt number against which the refund is requested for.

Muscle Craft Physiotherapy Limited reserves the right to modify/change the policy without prior intimation/publication/prior information.

Muscle Craft Physiotherapy Limited has the following refund Policies for its Onsite Services:
Wrong billing Refund- 100% refund of the disproportionate bill amount.

Cancelled First Appointments- 50% deposit is required for an appointment to be confirmed. Full refund is given if the appointment is cancelled cancel 48 hrs before appointment.

Missed First Appointments- 50% deposit is required for an appointment to be confirmed. If the client misses their appointment, they have 30 days to reschedule. No refund is given if they don’t turn up for the subsequent second appointment.


Refund Policy for Home Healthcare Packages

Proportionate refund is given for the balance period in case the services have not been availed, this will be at the discretion of Muscle Craft Physiotherapy Limited, if the cancellation is requested during the service period/tenure.


Refund Policy for Tele-Consultation Packages

If you cancel anytime before 48 hrs, the patient deposit will be unused and available for future bookings or refunded as per patient/client preference.

• Late cancellations within 24-48 hours of your appointment time are charged a cancellation fee of 50% of the fee for your scheduled appointment type.

• Cancellations made within 24 hours of your appointment time will be charged at the full consultation rate and no refund is applicable.


Mode of Refund

The mode of refund depends on the mode of payment used at the time of booking the service.

Payment Mode Refund Mode Time Credit Card/Debit Card/Net Banking Refund will be processed to the same account used at the time of payment. 14-21 business days